Refund & Cancellation Policy

1. Plans at a glance

Export Reports (custom reports from your Tally data, for Tally clients): up to 5 custom reports a calendar month on the free trial; unlimited on Starter, Growth and custom plans. A report counts once, when it is prepared; previewing or downloading it again does not count. Each prepared report is kept for 30 days from when it is prepared, then deleted automatically.

Prices are in Indian Rupees. Relievv is currently not registered under GST, so no GST is charged; if that changes, applicable GST will be shown before you pay. One entry = one bill whose draft entry is prepared; one page = one page of a bank statement converted into transactions for review (Excel/CSV: every 40 rows = 1 page; an image = 1 page). Usage counts when the draft is ready, even if it has not yet been sent to Tally.

2. Automatic renewal

• Paid plans renew automatically at the end of each billing period (monthly or yearly) at the then-current price, using the payment method you authorised at checkout (card or UPI AutoPay e-mandate via Razorpay).
• As required by RBI rules on recurring payments, you will receive a pre-debit notification before each renewal charge.
• You can stop auto-renewal at any time by writing to info@relievv.in from your registered email address before the renewal date, or by cancelling the mandate in your bank/UPI app. Your plan stays active until the end of the period already paid for.
• If a renewal payment fails, your plan ends at the end of the paid period; you can renew any time from Billing.

3. Cancellation

Cancelling stops future renewals. It does not end the current period early and does not by itself create a refund, except as set out in section 4. Unused monthly allowance does not carry forward to the next month and is not refundable.

4. Refunds

4.1 First-purchase guarantee

If you are not satisfied with your first paid plan, you may request a full refund within 7 days of that payment, provided no more than 10 entries and 10 statement pages were processed under that plan. Renewals, top-ups and later purchases are not covered by this guarantee.

4.2 Charged by mistake

• Duplicate charge for the same purchase: refunded in full.
• Payment debited but plan/top-up not activated: we will activate it or refund in full, at your choice.
• Renewal charged after you asked us in writing to stop auto-renewal before the renewal date: refunded in full.
• Failed transactions where money left your account but the payment failed: reversed automatically by the bank/payment gateway, usually within 5–7 working days.

4.3 Not refundable

• Partly used plan periods (monthly or yearly), including when you upgrade, downgrade or cancel mid-period.
• Top-up packs, once purchased.
• Amounts paid using a coupon or promotional credit (the coupon portion is never paid out in cash).
• Plans ended for breach of our Terms of Use.

5. Upgrades and downgrades

An upgrade or plan change takes effect immediately with a new full billing period starting from the day of change. The remaining days of the previous plan are not credited or refunded.

6. Paid stand-alone tools

For Relievv Extract, MSME Validation, MCA Master Data and other pay-per-use tools, a refund is given if a paid job fails because of a fault on our side and the output was not delivered. Results that were delivered are not refundable.

7. How to request a refund

Email info@relievv.in from your registered email with your invoice number (from Billing → Payment history) and the reason. We reply within 2 working days. Approved refunds are made to the original payment method within 5–7 working days of approval; the time the bank takes to credit it may vary.

8. Contact

Relievv Automation · D-183, Street No. 3, Mandoli Extension, Delhi – 110093 · info@relievv.in. Disputes are subject to the jurisdiction of the courts at Delhi, India.